Customize your views in InboxFrom now on, you have the ability to create customized views in your Inbox!
You can now set up custom views to make your Inbox organization more efficient. Keep your communication streamlined and focused by tailoring your Inbox
Hint to view and manage ordersWe’re happy to announce a new helpful feature for Shopify stores!
When a client comes to your business with any question or request about past orders, Tidio will display a hint message, which will help you save your time to view and
Send new subscribers from Tidio to MailerLite and SendInBlueExciting news for all our users! We are thrilled to announce the integration of SendInBlue and MailerLite with our platform. You can now easily pass newsletter subscribers to these services directly from our platform.
This new feature will
Satisfaction survey adjusted in the widgetTidio introduced new format of satisfaction survey late last year. Currently survey has emoji responses, with 5 options to chose.
This month we were able to adjust the last remaining trigger of the previous survey format.
Send new subscribers from Tidio to Omnisend and ActiveCampaignExciting news for all our users! We are thrilled to announce the integration of ActiveCampaign and Omnisend with our platform. You can now easily pass newsletter subscribers to these services directly from our platform.
This new feature
Manage orders: Cancel, Refund, EditWe are excited to announce a new feature for Shopify stores - Order Management. Operators can now:
Edit products inside orders: add / remove products
Edit shipping address
These actions are available
The Tidio OpenAPI v.1.0 is releasedWe are excited to announce the release of the OpenAPI for Tidio!
This new feature allows for easy retrieval and sending of data to and from Tidio, including contacts, conversations, and contact properties.
With OpenAPI, customers can
Prioritize live conversations better with Inbox ViewsConversations Views can help you prioritize your workload, and reduce the First Response Time of specific conversations even by 15%.
Thanks to our intent recognition system (AI), Views can help you learn what the conversation is about
Permissions for analyticsFrom now on you can set permissions for each operator.
Each analytics section can be picked independently.
There are two options available currently:
Able to view
Unable to view