Tidio Updates

Catch visitors' attention with new chatbots nodes

by Jacek Winiarski, Senior Product Manager
Introducing new ways to trigger a chatbot for more engaging scenarios! Our team has been hard at work on bulk improvements to our nodes, and we're thrilled to share the latest updates with you. First up, we've made significant improvements
New feature
Improvement
Shopify

Customize your views in Inbox

by Paweł Stawski
From now on, you have the ability to create customized views in your Inbox! You can now set up custom views to make your Inbox organization more efficient. Keep your communication streamlined and focused by tailoring your Inbox
New feature

Hint to view and manage orders

by Mateusz Bartela
New feature
Shopify
We’re happy to announce a new helpful feature for Shopify stores! When a client comes to your business with any question or request about past orders, Tidio will display a hint message, which will help you save your time to view and

Send new subscribers from Tidio to MailerLite and SendInBlue

by Michał Szydłowski
Exciting news for all our users! We are thrilled to announce the integration of SendInBlue and MailerLite with our platform. You can now easily pass newsletter subscribers to these services directly from our platform. This new feature will
New feature

Satisfaction survey adjusted in the widget

by Mateusz Bartela
Tidio introduced new format of satisfaction survey late last year. Currently survey has emoji responses, with 5 options to chose. This month we were able to adjust the last remaining trigger of the previous survey format. Your website
Improvement

Send new subscribers from Tidio to Omnisend and ActiveCampaign

by Michał Szydłowski
Exciting news for all our users! We are thrilled to announce the integration of ActiveCampaign and Omnisend with our platform. You can now easily pass newsletter subscribers to these services directly from our platform. This new feature
New feature

Manage orders: Cancel, Refund, Edit

by Tidio
New feature
Shopify
We are excited to announce a new feature for Shopify stores - Order Management. Operators can now: Cancel orders Refund orders Edit products inside orders: add / remove products Edit shipping address These actions are available

The Tidio OpenAPI v.1.0 is released

by Michal Niemiec, Product Manager
New feature
We are excited to announce the release of the OpenAPI for Tidio! This new feature allows for easy retrieval and sending of data to and from Tidio, including contacts, conversations, and contact properties. With OpenAPI, customers can

Prioritize live conversations better with Inbox Views

by Pawel Stawski
Conversations Views can help you prioritize your workload, and reduce the First Response Time of specific conversations even by 15%. Thanks to our intent recognition system (AI), Views can help you learn what the conversation is about
New feature