timestamp1682438405918Automatic response for ticketsby Piotr Cygan, Senior Product ManagerWe are super excited to announce the launch of our new autoresponder feature for emails! With this awesome new feature, you can now set up automatic responses to incoming emails. This makes it way easier for you to manage your inbox and
timestamp1682436519589Sending emails from own domainby Piotr Cygan, Senior Product ManagerWe are delighted to announce the launch of a highly requested feature in ticketing - sending ticket replies from your own email address. We understand that maintaining brand consistency is vital for our customers, and we have received
timestamp1682429893789Ticket analyticsby Piotr Cygan, Senior Product ManagerWe've got some super exciting news to share with you all! You can now analyze the volume and time to reply to tickets! Now you can track and measure your customer service performance, so we've been working hard to make this happen.
timestamp1682346540000New options in Tidio APIby Michal NiemiecIt is now possible to create and update multiple contacts using Tidio OpenAPI. The complete API documentation can be found at https://developers.tidio.com/ 💡 Currently, OpenAPI is only available for Tidio+ customers. If you are
timestamp1681973040000Catch visitors' attention with new chatbots nodesby Jacek Winiarski, Senior Product ManagerIntroducing new ways to trigger a chatbot for more engaging scenarios! Our team has been hard at work on bulk improvements to our nodes, and we're thrilled to share the latest updates with you. First up, we've made significant improvements
timestamp1680640241037Customize your views in Inboxby Paweł StawskiFrom now on, you have the ability to create customized views in your Inbox! You can now set up custom views to make your Inbox organization more efficient. Keep your communication streamlined and focused by tailoring your Inbox
timestamp1680592682494Hint to view and manage ordersby Mateusz BartelaNew featureShopifyWe’re happy to announce a new helpful feature for Shopify stores! When a client comes to your business with any question or request about past orders, Tidio will display a hint message, which will help you save your time to view and
timestamp1679579460000Send new subscribers from Tidio to MailerLite and SendInBlueby Michał SzydłowskiExciting news for all our users! We are thrilled to announce the integration of SendInBlue and MailerLite with our platform. You can now easily pass newsletter subscribers to these services directly from our platform. This new feature will
timestamp1678867740000Satisfaction survey adjusted in the widgetby Mateusz BartelaTidio introduced new format of satisfaction survey late last year. Currently survey has emoji responses, with 5 options to chose. This month we were able to adjust the last remaining trigger of the previous survey format. Your website
