Tidio Updates

Tidio Updates

www.tidio.com

Lyro now talks in multiple languages 🌎

by Piotr Cygan, Senior Product Manager
We're thrilled to unveil the latest enhancement to Lyro—a powerful leap towards seamless cross-cultural communication. Now, Lyro is equipped with the ability to understand and converse in multiple languages, empowering your customer support
New feature

Email Marketing: Send Emails via Your Custom Domain

by Dean Kenny, Senior Product Manager
We are very excited to release the most requested Email Marketing feature: custom domains! Say goodbye to using our domains and hello to building a strong brand identity with your custom domain! With this feature, you can send email
New feature

Export contacts and chat transcripts to SalesForce

by Michał Szydłowski, Product Manager
Exciting news for all our users! We are thrilled to announce the new integration of SalesForce with our platform. You can now easily pass contacts and chat transcripts to this service. This new feature will work for pre-chat surveys,
New feature

Connect your chatbots seamlessly with portals

by Jacek Winiarski, Senior Product Manager
We are excited to introduce a new, significant chatbot functionality - Portals. Portals enable customers to initiate any existing chatbot from the newly developed node "To another chatbot". This feature allows you to build more complex
New feature

Keep your chatbots' progress easily with auto-save & drafts features

by Jacek Winiarski, Senior Product Manager
We’re happy to announce that we have made several enhancements to our chatbots system: Auto-Saving Feature in chatbots creator: We have introduced an auto-saving feature to prevent you from losing progress. It automatically saves your
New feature

Solve up to 70% of customer problems with Lyro AI

by Piotr Cygan, Senior Product Manager
Tidio’s newest conversational AI chatbot - Lyro - is here! We’re excited to share this news with you as we aim to reshape the Customer Service industry by democratizing AI. For the longest time, top AI solutions have been developed
New feature

Export contacts and chat transcripts to HubSpot

by Michał Szydłowski, Product Manager
Exciting news for all our users! We are thrilled to announce the new integration of HubSpot with our platform. You can now easily pass contacts and chat transcripts to this service. This new feature will work for pre-chat surveys,
New feature
Improvement

Transcript sent to Visitors who left the chat early

by Mateusz Bartela, Senior Product Manager
We're delighted to introduce yet another enhancement to our services, designed to improve your conversations and user interactions. Addressing one of the common challenges our customers frequently report – visitors exiting websites without
New feature

Know whether your message was read

by Mateusz Bartela, Senior Product Manager
New feature
Exciting news! Tidio Inbox now lets you see if visitors read operator's messages. It's a one-way feature: visitors won't see if operators read theirs. The read receipt only informs you only about the last read message. Currently, it's
Know whether your message was read