Tidio Updates

Export contacts and chat transcripts to HubSpot

2023-07-06T06:55:00Z

Exciting news for all our users! We are thrilled to announce the new integration of HubSpot with our platform. You can now easily pass contacts and chat transcripts to this service.

This new feature will work for pre-chat surveys, chatbots, manual changes, making it easy for you to add contacts to your CRM. With detailed information available in our documentation, you can easily set up your integration and start seeing the benefits right away.

You can also map properties between Tidio and HubSpot making all data matched between platforms.

You can also keep chat transcripts inside HubSpot. Whenever you mark them as solved, they are added as notes to your contact.

So whether you're a small business or a large enterprise, this new integration with HubSpot is sure to help you keep customer data synced across platforms. Try it out today and see the results for yourself!

Send event from Tidio Widget to GA4

2023-05-04T07:14:00Z

We have enabled a new integration with GA4 (Google Analytics) that allow to send events from Tidio Chat Widget to your GA4 property. With this new integration you can:

track conversions from Tidio with ease
analyze interactions with Tidio Widget
analyze user behavior
send custom events from chatbots
Learn more about GA4 integration from our Knowledge Base:
How to integrate Tidio with GA4? - https://help.tidio.com/hc/en-us/articles/5422047432732-Integration-with-Google-Analytics-GA4-
Creating custom conversions in GA4 - https://help.tidio.com/hc/en-us/articles/8854161611548-How-to-create-custom-conversions-in-GA4-from-Tidio-widget-events
Switching from old Google Analytics integration to new GA4 - https://help.tidio.com/hc/en-us/articles/8912955393052-Switching-from-old-Google-Analytics-to-a-new-GA4-integration-A-Step-by-Step-Guide

Catch visitors' attention with new chatbots nodes

2023-04-20T06:44:00Z

Introducing new ways to trigger a chatbot for more engaging scenarios! Our team has been hard at work on bulk improvements to our nodes, and we're thrilled to share the latest updates with you.

First up, we've made significant improvements to our trigger node "On certain days." Now, it's even more flexible and aligned with clients' particular operating models, as we've added the possibility to trigger a bot at specific hours during chosen days. That's why we've renamed it to "On certain days and times."
Next, we're excited to announce the new Shopify trigger node "Add to Cart." With this update, it's now possible to directly trigger a bot when visitors add something to their cart on Shopify.
In addition to these exciting new trigger options, we've also added a new node for mobile device conditions. This enables customers to trigger different paths for mobile users and create dedicated flows and experiences for their mobile visitors.
Lastly, we've introduced a new scroll percentage trigger node. Now users are able to trigger a bot when a certain percentage value in scroll on a page is achieved. This is a fantastic new feature that adds another layer of engagement to your chatbot.

We hope you will find these new features and improvements useful and enjoy the enhanced engagement opportunities they provide. As always, our team remains dedicated to providing the best possible service and support, and we'll continue to work hard to develop new features that help our clients achieve their goals.

Satisfaction survey adjusted in the widget

2023-03-15T08:09:00Z

Tidio introduced new format of satisfaction survey late last year. Currently survey has emoji responses, with 5 options to chose.
This month we were able to adjust the last remaining trigger of the previous survey format.
Your website Visitors can rate conversations by themselves, triggering the survey from 3-dots mentu in the widget.

Permissions for analytics

2023-02-01T14:09:00Z

From now on you can set permissions for each operator.
Each analytics section can be picked independently.

There are two options available currently:

Able to view
Unable to view