Tidio Updates

www.tidio.com

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Customize your views in Inbox

by Paweł Stawski

From now on, you have the ability to create customized views in your Inbox! You can now set up custom views to make your Inbox organization more efficient. Keep your communication streamlined and focused by tailoring your Inbox

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Hint to view and manage orders

by Mateusz Bartela

We’re happy to announce a new helpful feature for Shopify stores! When a client comes to your business with any question or request about past orders, Tidio will display a hint message, which will help you save your time to view and

Hint to view and manage orders

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Send new subscribers from Tidio to MailerLite and SendInBlue

by Michał Szydłowski

Exciting news for all our users! We are thrilled to announce the integration of SendInBlue and MailerLite with our platform. You can now easily pass newsletter subscribers to these services directly from our platform. This new feature will

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Satisfaction survey adjusted in the widget

by Mateusz Bartela

Tidio introduced new format of satisfaction survey late last year. Currently survey has emoji responses, with 5 options to chose. This month we were able to adjust the last remaining trigger of the previous survey format. Your website

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Send new subscribers from Tidio to Omnisend and ActiveCampaign

by Michał Szydłowski

Exciting news for all our users! We are thrilled to announce the integration of ActiveCampaign and Omnisend with our platform. You can now easily pass newsletter subscribers to these services directly from our platform. This new feature

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Manage orders: Cancel, Refund, Edit

We are excited to announce a new feature for Shopify stores - Order Management. Operators can now: Cancel orders Refund orders Edit products inside orders: add / remove products Edit shipping address These actions are available

Manage orders: Cancel, Refund, Edit

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The Tidio OpenAPI v.1.0 is released

by Michal Niemiec, Product Manager

We are excited to announce the release of the OpenAPI for Tidio! This new feature allows for easy retrieval and sending of data to and from Tidio, including contacts, conversations, and contact properties. With OpenAPI, customers can

The Tidio OpenAPI v.1.0 is released

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Prioritize live conversations better with Inbox Views

by Pawel Stawski

Conversations Views can help you prioritize your workload, and reduce the First Response Time of specific conversations even by 15%. Thanks to our intent recognition system (AI), Views can help you learn what the conversation is about

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Permissions for analytics

From now on you can set permissions for each operator. Each analytics section can be picked independently. There are two options available currently: Able to view Unable to view