Tidio Updates

www.tidio.com

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Export contacts and chat transcripts to Zoho CRM

by Michał Szydłowski, Product Manager

Exciting news for all our users! We are thrilled to announce the integration of Zoho CRM with our platform. You can now easily pass contacts and chat transcripts to this service. This new feature will work for pre-chat surveys, chatbots,

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Send event from Tidio Widget to GA4

by Michał Szydłowski, Product Manager

We have enabled a new integration with GA4 (Google Analytics) that allow to send events from Tidio Chat Widget to your GA4 property. With this new integration you can: track conversions from Tidio with ease analyze interactions with Tidio

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Creating tickets when you're offline

by Piotr Cygan, Senior Product Manager

We've got some exciting news to share with you today. We are thrilled to announce the release of our new ticket form feature, now available to all our users! With this new feature, you can move customers to create tickets when you and

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Automatic response for tickets

by Piotr Cygan, Senior Product Manager

We are super excited to announce the launch of our new autoresponder feature for emails! With this awesome new feature, you can now set up automatic responses to incoming emails. This makes it way easier for you to manage your inbox and

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Sending emails from own domain

by Piotr Cygan, Senior Product Manager

We are delighted to announce the launch of a highly requested feature in ticketing - sending ticket replies from your own email address. We understand that maintaining brand consistency is vital for our customers, and we have received

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Ticket analytics

by Piotr Cygan, Senior Product Manager

We've got some super exciting news to share with you all! You can now analyze the volume and time to reply to tickets! Now you can track and measure your customer service performance, so we've been working hard to make this happen.

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New options in Tidio API

by Michal Niemiec

It is now possible to create and update multiple contacts using Tidio OpenAPI. The complete API documentation can be found at https://developers.tidio.com/ 💡 Currently, OpenAPI is only available for Tidio+ customers. If you are

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Catch visitors' attention with new chatbots nodes

by Jacek Winiarski, Senior Product Manager

Introducing new ways to trigger a chatbot for more engaging scenarios! Our team has been hard at work on bulk improvements to our nodes, and we're thrilled to share the latest updates with you. First up, we've made significant improvements

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Customize your views in Inbox

by Paweł Stawski

From now on, you have the ability to create customized views in your Inbox! You can now set up custom views to make your Inbox organization more efficient. Keep your communication streamlined and focused by tailoring your Inbox