Tidio Updates

www.tidio.com

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Ticket analytics

by Piotr Cygan, Senior Product Manager

We've got some super exciting news to share with you all! You can now analyze the volume and time to reply to tickets! Now you can track and measure your customer service performance, so we've been working hard to make this happen.

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New options in Tidio API

by Michal Niemiec

It is now possible to create and update multiple contacts using Tidio OpenAPI. The complete API documentation can be found at https://developers.tidio.com/ 💡 Currently, OpenAPI is only available for Tidio+ customers. If you are

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Catch visitors' attention with new chatbots nodes

by Jacek Winiarski, Senior Product Manager

Introducing new ways to trigger a chatbot for more engaging scenarios! Our team has been hard at work on bulk improvements to our nodes, and we're thrilled to share the latest updates with you. First up, we've made significant improvements

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Customize your views in Inbox

by Paweł Stawski

From now on, you have the ability to create customized views in your Inbox! You can now set up custom views to make your Inbox organization more efficient. Keep your communication streamlined and focused by tailoring your Inbox

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Hint to view and manage orders

by Mateusz Bartela

We’re happy to announce a new helpful feature for Shopify stores! When a client comes to your business with any question or request about past orders, Tidio will display a hint message, which will help you save your time to view and

Hint to view and manage orders

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Send new subscribers from Tidio to MailerLite and SendInBlue

by Michał Szydłowski

Exciting news for all our users! We are thrilled to announce the integration of SendInBlue and MailerLite with our platform. You can now easily pass newsletter subscribers to these services directly from our platform. This new feature will

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Satisfaction survey adjusted in the widget

by Mateusz Bartela

Tidio introduced new format of satisfaction survey late last year. Currently survey has emoji responses, with 5 options to chose. This month we were able to adjust the last remaining trigger of the previous survey format. Your website

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Send new subscribers from Tidio to Omnisend and ActiveCampaign

by Michał Szydłowski

Exciting news for all our users! We are thrilled to announce the integration of ActiveCampaign and Omnisend with our platform. You can now easily pass newsletter subscribers to these services directly from our platform. This new feature

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Manage orders: Cancel, Refund, Edit

We are excited to announce a new feature for Shopify stores - Order Management. Operators can now: Cancel orders Refund orders Edit products inside orders: add / remove products Edit shipping address These actions are available

Manage orders: Cancel, Refund, Edit