Tidio Updates

Tidio Updates

www.tidio.com

Manage orders: Cancel, Refund, Edit

by Tidio
New feature
Shopify
We are excited to announce a new feature for Shopify stores - Order Management. Operators can now: Cancel orders Refund orders Edit products inside orders: add / remove products Edit shipping address These actions are available
Manage orders: Cancel, Refund, Edit

The Tidio OpenAPI v.1.0 is released

by Michal Niemiec, Product Manager
New feature
We are excited to announce the release of the OpenAPI for Tidio! This new feature allows for easy retrieval and sending of data to and from Tidio, including contacts, conversations, and contact properties. With OpenAPI, customers can
The Tidio OpenAPI v.1.0 is released

Prioritize live conversations better with Inbox Views

by Pawel Stawski
Conversations Views can help you prioritize your workload, and reduce the First Response Time of specific conversations even by 15%. Thanks to our intent recognition system (AI), Views can help you learn what the conversation is about
New feature

Permissions for analytics

by Tidio
From now on you can set permissions for each operator. Each analytics section can be picked independently. There are two options available currently: Able to view Unable to view
Improvement

Increase loyalty by giving a discount for a positive review [Judge.me integration]

by Michał Szydłowski, Product Manager
Exciting news for all Shopify App users who have integrated Judge.me! We are thrilled to introduce our latest feature - a chatbot template that rewards customers for positive reviews. Now, when a user posts a 4 or 5-star review, our chatbot
New feature
Shopify