Export contacts and chat transcripts to HubSpotExciting news for all our users! We are thrilled to announce the new integration of HubSpot with our platform. You can now easily pass contacts and chat transcripts to this service.
This new feature will work for pre-chat surveys,
Send event from Tidio Widget to GA4We have enabled a new integration with GA4 (Google Analytics) that allow to send events from Tidio Chat Widget to your GA4 property. With this new integration you can:
track conversions from Tidio with ease
analyze interactions with Tidio
Catch visitors' attention with new chatbots nodesIntroducing new ways to trigger a chatbot for more engaging scenarios! Our team has been hard at work on bulk improvements to our nodes, and we're thrilled to share the latest updates with you.
First up, we've made significant improvements
Hint to view and manage ordersWe’re happy to announce a new helpful feature for Shopify stores!
When a client comes to your business with any question or request about past orders, Tidio will display a hint message, which will help you save your time to view and
Satisfaction survey adjusted in the widgetTidio introduced new format of satisfaction survey late last year. Currently survey has emoji responses, with 5 options to chose.
This month we were able to adjust the last remaining trigger of the previous survey format.
Manage orders: Cancel, Refund, EditWe are excited to announce a new feature for Shopify stores - Order Management. Operators can now:
Edit products inside orders: add / remove products
Edit shipping address
These actions are available
Permissions for analyticsFrom now on you can set permissions for each operator.
Each analytics section can be picked independently.
There are two options available currently:
Able to view
Unable to view
Increase loyalty by giving a discount for a positive review [Judge.me integration]Exciting news for all Shopify App users who have integrated Judge.me! We are thrilled to introduce our latest feature - a chatbot template that rewards customers for positive reviews. Now, when a user posts a 4 or 5-star review, our chatbot