Tidio Updates

Send event from Tidio Widget to GA4

by Michał Szydłowski, Product Manager
We have enabled a new integration with GA4 (Google Analytics) that allow to send events from Tidio Chat Widget to your GA4 property. With this new integration you can: track conversions from Tidio with ease analyze interactions with Tidio
New feature
Improvement

Catch visitors' attention with new chatbots nodes

by Jacek Winiarski, Senior Product Manager
Introducing new ways to trigger a chatbot for more engaging scenarios! Our team has been hard at work on bulk improvements to our nodes, and we're thrilled to share the latest updates with you. First up, we've made significant improvements
New feature
Improvement
Shopify

Hint to view and manage orders

by Mateusz Bartela
New feature
Shopify
We’re happy to announce a new helpful feature for Shopify stores! When a client comes to your business with any question or request about past orders, Tidio will display a hint message, which will help you save your time to view and

Satisfaction survey adjusted in the widget

by Mateusz Bartela
Tidio introduced new format of satisfaction survey late last year. Currently survey has emoji responses, with 5 options to chose. This month we were able to adjust the last remaining trigger of the previous survey format. Your website
Improvement

Manage orders: Cancel, Refund, Edit

by Tidio
New feature
Shopify
We are excited to announce a new feature for Shopify stores - Order Management. Operators can now: Cancel orders Refund orders Edit products inside orders: add / remove products Edit shipping address These actions are available

Permissions for analytics

by Tidio
From now on you can set permissions for each operator. Each analytics section can be picked independently. There are two options available currently: Able to view Unable to view
Improvement

Increase loyalty by giving a discount for a positive review [Judge.me integration]

by Michał Szydłowski, Product Manager
Exciting news for all Shopify App users who have integrated Judge.me! We are thrilled to introduce our latest feature - a chatbot template that rewards customers for positive reviews. Now, when a user posts a 4 or 5-star review, our chatbot
New feature
Shopify