Tidio Updates

Lyro now talks in multiple languages 🌎

2023-11-29T16:11:09.293Z

We're thrilled to unveil the latest enhancement to Lyro—a powerful leap towards seamless cross-cultural communication. Now, Lyro is equipped with the ability to understand and converse in multiple languages, empowering your customer support across diverse linguistic landscapes.

Supported Languages:

Spanish
Portuguese
French
Dutch
Italian
German
English

You can maintain your FAQs in any of these supported languages, and Lyro will intelligently respond in the language of the visitor, ensuring a natural and tailored interaction every time.

Why this matters?

For multinational companies serving diverse markets, providing exceptional support in various languages is essential. With Lyro's multilingual feature, you can elevate your customer service and bridge language gaps.

Prepare to unlock new levels of customer satisfaction and engagement as Lyro speaks your customers' language, ensuring unparalleled support and a global competitive edge.

Lyro Unanswered Questions

2024-03-04T12:51:13.094Z

We're thrilled to announce the latest enhancement to Lyro - the Unanswered Questions tab! This new feature empowers you to effortlessly browse through unanswered questions and quickly fill in the gaps in the Lyro knowledge base.

Just like any customer service representative, Lyro may not have all the answers specific to your company right away. This often results in a portion of questions being left unanswered. By paying attention to these questions, you can review Lyro's performance and train it to become an effective long-term partner for your business.

How to use it?

Go to the Suggestions tab in Lyro
Review questions periodically to spot information Lyro is missing
Fill out the questions to make sure it knows what to tell your customers in the future

Lyro can manage your returns for you! 🛒

2023-11-29T16:29:07.810Z

We're excited to introduce a game-changing feature to Lyro that puts the power of personalized conversational experiences in your hands: Lyro Tasks. With this new update, Lyro becomes a versatile assistant, ready to handle specific use cases tailored to your needs.

What's New with Lyro Tasks:

Custom Flow Creation: You can design custom flows for Lyro to navigate through specific scenarios, ensuring precise interactions aligned with your unique use cases.
Template Library Access: Explore a curated list of proposed templates, making it effortless to jumpstart and customize flows according to your requirements.
AI-Powered Message Recognition: Lyro leverages advanced Natural Language Processing (NLP) to identify incoming messages and seamlessly follow the designated custom flow.

Why Lyro Tasks Matters:

Lyro Tasks work great when you need Lyro to perform more nuanced actions:

Access External Information: Enable Lyro to check external data such as order status, offering comprehensive support beyond standard responses.
Guided Interactions: Craft flows that guide visitors through specific processes, from redirecting conversations to specific departments to creating tickets for complex issues.

Potential Use Cases:

Route conversations to relevant departments based on topics.
Generate tickets for questions beyond Lyro's scope.
Ask clarifying questions to understand nuanced problems like exchange policies or subscription cancellations.
Connect to external platforms like Shopify to check order status or manage returns.

Email Marketing: Send Emails via Your Custom Domain

2023-08-11T08:22:44.761Z

We are very excited to release the most requested Email Marketing feature: custom domains!

Say goodbye to using our domains and hello to building a strong brand identity with your custom domain! With this feature, you can send email marketing campaigns in Tidio that align perfectly with your business, reinforcing customer trust and brand recognition.

Once you add your domain, it can be selected by default for all email marketing campaigns that you send.

Export contacts and chat transcripts to SalesForce

2023-07-25T19:03:12.984Z

Exciting news for all our users! We are thrilled to announce the new integration of SalesForce with our platform. You can now easily pass contacts and chat transcripts to this service.

This new feature will work for pre-chat surveys, chatbots, manual changes, making it easy for you to add contacts to your CRM. With detailed information available in our documentation, you can easily set up your integration and start seeing the benefits right away.

You can also map properties between Tidio and SalesForce making all data matched between platforms.

You can also keep chat transcripts inside SalesForce. Whenever you mark them as solved, they are added as notes to your contact.

So whether you're a small business or a large enterprise, this new integration with SalesForce is sure to help you keep customer data synced across platforms. Try it out today and see the results for yourself!

Connect your chatbots seamlessly with portals

2023-07-19T10:03:38.141Z

We are excited to introduce a new, significant chatbot functionality - Portals.

Portals enable customers to initiate any existing chatbot from the newly developed node "To another chatbot". This feature allows you to build more complex scenarios without any friction.

When you link chatbots, the existing trigger in the linked flow will be overwritten, and the linked chatbot will start from the first action node. Linked chatbots will trigger independently according to their triggers, as till now.

You can also create dedicated flows from the "From another chatbot" trigger. This starting point can be added to new chatbots, enabling you to create more customized and versatile chatbot interactions.

To make the process even more convenient, we have added the ability to open chosen or linked chatbots directly from the "To another chatbot" trigger window. This means you can test and edit your chatbot without having to navigate back to the chatbots list. This functionality was made possible thanks to the previous release of drafts.

Thank you for your continued support!

Keep your chatbots' progress easily with auto-save & drafts features

2023-07-17T06:45:09.715Z

We’re happy to announce that we have made several enhancements to our chatbots system:

Auto-Saving Feature in chatbots creator: We have introduced an auto-saving feature to prevent you from losing progress. It automatically saves your progress after any change you make in your chatbot.
Improved Flexibility and Safety:
- Exit with Incomplete Chatbots: Users can now exit the creator even if their chatbots are not yet completed or have issues, such as drafts.
- Restore Live Version: While a pending draft exists for an active chatbot, users can now restore the live version from the creator if any issues occur during setup or experimentation.
Enhanced Interface:
- Bot Interface: The interface for bots has been updated. Users can now close the editor or activate the bot.
- Removing Drafts: For active bots with drafts, there is an option to remove the draft by restoring the active version.
Organized chatbots listing:
1. New States of Chatbots in the listing:
  - Active/Inactive: These states are as were before, where the chatbot is either active or inactive.
  - Drafts: Chatbots in the draft state are works in progress that have never been activated.
    - Drafts will be listed in the "My Chatbots -> Other" section or, if the user has the Solutions view, in a separate table under "My Drafts."
  - Active/Inactive with Pending Draft: This state allows users to have a valid version of a chatbot with unpublished changes saved as a draft in the creator.

These updates provide more control, flexibility, and safety for managing chatbots and ensure a smoother user experience.

Solve up to 70% of customer problems with Lyro AI

2023-07-13T14:07:17.904Z

Tidio’s newest conversational AI chatbot - Lyro - is here!

We’re excited to share this news with you as we aim to reshape the Customer Service industry by democratizing AI. For the longest time, top AI solutions have been developed exclusively for enterprise-level companies, but we’re changing that with this release.

Lyro is the first conversational AI chatbot designed to help small and medium-sized businesses grow without compromising customer service. By automatically solving up to 70% of customer problems, the AI will enable you to scale your business while saving on hiring costs.

Lyro talks to your customers and offers personalized assistance, just like a human agent. The AI learns from your FAQs in seconds and formulates complex answers to solve your customers’ problems. Lyro stays within the boundaries of your knowledge base, so you can rest easy knowing that its answers are accurate. You can also modify the information available or add new information at all times.

With Lyro, you’re always in control – you can see when your customers talk to Lyro in r, real-time so you can ensure nothing slips through the cracks and correct the information if needed. You can also use the playground environment to see how Lyro will respond to customer questions and adapt your FAQs accordingly.

Lyro is easy to implement and doesn’t require training. You can activate the AI in under 3 minutes, and it supports your customers 24/7.

We're confident that Lyro can be the key to unlocking your company's next level of success. But don’t take our word for it. Activate Lyro in your Tidio panel, get 50 free AI-assisted conversations, and witness its impact firsthand.

Export contacts and chat transcripts to HubSpot

2023-07-06T06:55:00Z

Exciting news for all our users! We are thrilled to announce the new integration of HubSpot with our platform. You can now easily pass contacts and chat transcripts to this service.

You can also map properties between Tidio and HubSpot making all data matched between platforms.

You can also keep chat transcripts inside HubSpot. Whenever you mark them as solved, they are added as notes to your contact.

So whether you're a small business or a large enterprise, this new integration with HubSpot is sure to help you keep customer data synced across platforms. Try it out today and see the results for yourself!

Transcript sent to Visitors who left the chat early

2023-07-04T07:11:00Z

We're delighted to introduce yet another enhancement to our services, designed to improve your conversations and user interactions.

Addressing one of the common challenges our customers frequently report – visitors exiting websites without closing their conversations with Chat Agents – we've developed a new feature. From this point forward, Tidio will extend its support by sending an email to any visitor who doesn't read the chat messages.

Email is sent in 15 minutes after the last unread message, ensuring that your visitors are always in the loop, even if they momentarily step away from the chat. This email includes:

- All unread messages conveniently placed at the top for immediate visibility

- The current chat transcript to provide visitors with the context of the Chat Agent's reply

We trust that this update will elevate your experience with Tidio, providing a seamless flow in maintaining your valuable conversations.