Conversations Views can help you prioritize your workload, and reduce the First Response Time of specific conversations even by 15%.

Thanks to our intent recognition system (AI), Views can help you learn what the conversation is about without even reading it and lets you take care of inquiries needing an urgent response first. It's a great help for all product and order-related issues and questions.

Views also enable filtering conversations coming from Social Media channels, like Facebook Messenger and Instagram, so you can focus only on the channel you currently consider most important.