Creating tickets when you're offline
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We've got some exciting news to share with you today. We are thrilled to announce the release of our new ticket form feature, now available to all our users!
With this new feature, you can move customers to create tickets when you and your colleagues check out of work. We know how important it is to resolve customer issues quickly and manage customers’ expectations. That's why we help you collect all the relevant information upfront and inform customers when they can expect the response.
We're confident that the ticket form feature will be a game-changer for you and your team. It will help you provide even better customer service and make your job much easier.
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