We're excited to introduce a game-changing feature to Lyro that puts the power of personalized conversational experiences in your hands: Lyro Tasks. With this new update, Lyro becomes a versatile assistant, ready to handle specific use cases tailored to your needs.
What's New with Lyro Tasks:
Custom Flow Creation: You can design custom flows for Lyro to navigate through specific scenarios, ensuring precise interactions aligned with your unique use cases.
Template Library Access: Explore a curated list of proposed templates, making it effortless to jumpstart and customize flows according to your requirements.
AI-Powered Message Recognition: Lyro leverages advanced Natural Language Processing (NLP) to identify incoming messages and seamlessly follow the designated custom flow.
Why Lyro Tasks Matters:
Lyro Tasks work great when you need Lyro to perform more nuanced actions:
Access External Information: Enable Lyro to check external data such as order status, offering comprehensive support beyond standard responses.
Guided Interactions: Craft flows that guide visitors through specific processes, from redirecting conversations to specific departments to creating tickets for complex issues.
Potential Use Cases:
Route conversations to relevant departments based on topics.
Generate tickets for questions beyond Lyro's scope.
Ask clarifying questions to understand nuanced problems like exchange policies or subscription cancellations.
Connect to external platforms like Shopify to check order status or manage returns.
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