Manage orders: Cancel, Refund, Edit

We are excited to announce a new feature for Shopify stores - Order Management. Operators can now:

  • Cancel orders

  • Refund orders

  • Edit products inside orders: add / remove products

  • Edit shipping address

These actions are available directly in Tidio and can be taken while talking to the visitors. This means that operators no longer need to switch back and forth between Tidio and the Shopify panel, saving them valuable time and streamlining their workflow.

We understand that time is critical when it comes to providing excellent customer service, and with our new Shopify Order Management feature, you can become even more efficient. Operators can now quickly address order-related questions and issues without interrupting the customer's experience. In addition, the feature saves operators the headache of navigating through multiple tabs and windows in search of the right information.

Feature is available in Communicator and Tidio+ plans.

You can learn more about order management in our Help Center.