Tidio Updates

Catch visitors' attention with new chatbots nodes

2023-04-20T06:44:00Z

Introducing new ways to trigger a chatbot for more engaging scenarios! Our team has been hard at work on bulk improvements to our nodes, and we're thrilled to share the latest updates with you.

First up, we've made significant improvements to our trigger node "On certain days." Now, it's even more flexible and aligned with clients' particular operating models, as we've added the possibility to trigger a bot at specific hours during chosen days. That's why we've renamed it to "On certain days and times."
Next, we're excited to announce the new Shopify trigger node "Add to Cart." With this update, it's now possible to directly trigger a bot when visitors add something to their cart on Shopify.
In addition to these exciting new trigger options, we've also added a new node for mobile device conditions. This enables customers to trigger different paths for mobile users and create dedicated flows and experiences for their mobile visitors.
Lastly, we've introduced a new scroll percentage trigger node. Now users are able to trigger a bot when a certain percentage value in scroll on a page is achieved. This is a fantastic new feature that adds another layer of engagement to your chatbot.

We hope you will find these new features and improvements useful and enjoy the enhanced engagement opportunities they provide. As always, our team remains dedicated to providing the best possible service and support, and we'll continue to work hard to develop new features that help our clients achieve their goals.

Hint to view and manage orders

2023-04-04T07:18:02.494Z

We’re happy to announce a new helpful feature for Shopify stores!
When a client comes to your business with any question or request about past orders, Tidio will display a hint message, which will help you save your time to view and manage orders.

Feature is available in Communicator and Tidio+ plans.

Manage orders: Cancel, Refund, Edit

2023-02-28T14:05:00Z

We are excited to announce a new feature for Shopify stores - Order Management. Operators can now:

Cancel orders
Refund orders
Edit products inside orders: add / remove products
Edit shipping address

These actions are available directly in Tidio and can be taken while talking to the visitors. This means that operators no longer need to switch back and forth between Tidio and the Shopify panel, saving them valuable time and streamlining their workflow.

We understand that time is critical when it comes to providing excellent customer service, and with our new Shopify Order Management feature, you can become even more efficient. Operators can now quickly address order-related questions and issues without interrupting the customer's experience. In addition, the feature saves operators the headache of navigating through multiple tabs and windows in search of the right information.

Feature is available in Communicator and Tidio+ plans.

You can learn more about order management in our Help Center.

Increase loyalty by giving a discount for a positive review [Judge.me integration]

2023-01-09T13:32:00Z

Exciting news for all Shopify App users who have integrated Judge.me! We are thrilled to introduce our latest feature - a chatbot template that rewards customers for positive reviews. Now, when a user posts a 4 or 5-star review, our chatbot template will automatically send a discount code for their next purchase.

This new feature is available now, and is perfect for those who want to encourage more positive reviews from their customers. By offering a discount code as a reward, you can incentivize customers to leave feedback and build a positive online reputation for your business.

So if you're looking to boost your customer engagement and increase sales, be sure to try out our new chatbot template today!