Tidio Updates

Send event from Tidio Widget to GA4

by Michał Szydłowski, Product Manager
We have enabled a new integration with GA4 (Google Analytics) that allow to send events from Tidio Chat Widget to your GA4 property. With this new integration you can: track conversions from Tidio with ease analyze interactions with Tidio
New feature
Improvement

Creating tickets when you're offline

by Piotr Cygan, Senior Product Manager
We've got some exciting news to share with you today. We are thrilled to announce the release of our new ticket form feature, now available to all our users! With this new feature, you can move customers to create tickets when you and
New feature

Automatic response for tickets

by Piotr Cygan, Senior Product Manager
We are super excited to announce the launch of our new autoresponder feature for emails! With this awesome new feature, you can now set up automatic responses to incoming emails. This makes it way easier for you to manage your inbox and
New feature

Sending emails from own domain

by Piotr Cygan, Senior Product Manager
We are delighted to announce the launch of a highly requested feature in ticketing - sending ticket replies from your own email address. We understand that maintaining brand consistency is vital for our customers, and we have received
New feature

Ticket analytics

by Piotr Cygan, Senior Product Manager
We've got some super exciting news to share with you all! You can now analyze the volume and time to reply to tickets! Now you can track and measure your customer service performance, so we've been working hard to make this happen.
New feature

New options in Tidio API

by Michal Niemiec
It is now possible to create and update multiple contacts using Tidio OpenAPI. The complete API documentation can be found at https://developers.tidio.com/ 💡 Currently, OpenAPI is only available for Tidio+ customers. If you are
New feature

Catch visitors' attention with new chatbots nodes

by Jacek Winiarski, Senior Product Manager
Introducing new ways to trigger a chatbot for more engaging scenarios! Our team has been hard at work on bulk improvements to our nodes, and we're thrilled to share the latest updates with you. First up, we've made significant improvements
New feature
Improvement
Shopify

Customize your views in Inbox

by Paweł Stawski
From now on, you have the ability to create customized views in your Inbox! You can now set up custom views to make your Inbox organization more efficient. Keep your communication streamlined and focused by tailoring your Inbox
New feature

Hint to view and manage orders

by Mateusz Bartela
New feature
Shopify
We’re happy to announce a new helpful feature for Shopify stores! When a client comes to your business with any question or request about past orders, Tidio will display a hint message, which will help you save your time to view and